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Serial Avoiders Unit
Source: WhatDoTheyKnow
Authority: HM Revenue and Customs
Status: We're waiting for
Mark Watkinson
to read a recent response and update the status.
Imported path: /opt/loancharge/imports/wdtk/requests/serial_avoiders_unit
Open original request on WhatDoTheyKnow
Imported text
SOURCE: WhatDoTheyKnow
SOURCE_URL: https://www.whatdotheyknow.com/request/serial_avoiders_unit
TITLE: Serial Avoiders Unit
AUTHORITY: HM Revenue and Customs
AUTHORITY_URL: https://www.whatdotheyknow.com/body/hmrc
STATUS: We're waiting for
Mark Watkinson
to read a recent response and update the status.
REQUEST_SLUG: serial_avoiders_unit
CAPTURED_AT: 2026-05-19T07:06:15+00:00
PROVENANCE: {"first_seen_at": "2026-05-18T12:55:03", "first_seen_page": "2", "first_query_term": "\"Loan Charge\"", "first_date_after": "2022/01/01", "first_date_before": "2023/01/01", "matched_query_terms": "\"Loan Charge\"", "matched_date_ranges": "2022/01/01 to 2023/01/01", "first_search_url_template": "https://www.whatdotheyknow.com/search/%22Loan%20Charge%22/requests?commit=Filter&query=%22Loan+Charge%22&request_date_after=2022%2F01%2F01&request_date_before=2023%2F01%2F01&request_variety%5B%5D=sent&request_variety%5B%5D=response&request_variety%5B%5D=comment&sortby=&utf8=%E2%9C%93&page="}
ATTACHMENTS:
- FOI2022_05794.pdf | https://www.whatdotheyknow.com/request/serial_avoiders_unit/response/2006313/attach/3/FOI2022%2005794.pdf?cookie_passthrough=1 | application/pdf | 197124 bytes
- [not downloaded] | https://www.whatdotheyknow.com/request/serial_avoiders_unit/response/2006313/attach/html/3/FOI2022%2005794.pdf.html | | 0 bytes
================================================================================
MESSAGE 1 [outgoing]
HEADER: Mark Watkinson
17 February 2022
Delivered
--------------------------------------------------------------------------------
Dear HM Revenue and Customs,
Please make available any internal HMRC emails, correspondence and memos referring to the suggested use of 'Serial Avoiders Unit' as the sender of HMRC correspondence to people subject to APNs and/or the Loan Charge.
Please make available any internal HMRC emails, correspondence and memos to or from the Behavioural Insights Team referring to the suggested use of 'Serial Avoiders Unit' as the sender of HMRC correspondence to people subject to APNs and/or the Loan Charge.
Yours faithfully,
Mark Watkinson
================================================================================
MESSAGE 2 [incoming]
HEADER: FOI Team,
HM Revenue and Customs
18 February 2022
--------------------------------------------------------------------------------
Our ref: FOI2022/05794
Dear Mr Watkinson,
Freedom of Information Act 2000 Acknowledgement
Thank you for your communication of 17 February.
We have allocated the above reference which you should quote if you need
to contact us.
We will arrange for a reply to be sent to you which will either comply
with our obligations under Freedom of Information Act or, if we think it's
an enquiry that we don't need to address under the terms of the Act, let
you know why. If it is the latter we will, if possible, pass it on to a
more appropriate part of the Department for answer.
While we aim to resp ond to all freedom of information requests within 20
working days, if for some reason this timescale cannot be complied with,
we will, where possible, write to you explaining the reason for the delay
and provide an estimated time for response.
Yours sincerely
HMRC Freedom of Information Team
================================================================================
MESSAGE 3 [incoming]
HEADER: Team, FOI,
HM Revenue and Customs
28 March 2022
--------------------------------------------------------------------------------
1 Attachment
FOI2022 05794.pdf
192K
View
Download
Dear Mr Watkinson,
We are writing in response to your request for information, received 17
February.
Yours sincerely,
HMRC Freedom of Information Team
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ATTACHMENT TEXT EXTRACTION / OCR
================================================================================
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ATTACHMENT: FOI2022_05794.pdf
TEXT_FILE: FOI2022_05794.pdf.txt
METHOD: pdf_native
OCR_USED: False
PAGES: 2
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--- PDF page 1 ---
If you need extra support, for example if you have a disability, a mental health condition, or
do not speak English/Welsh, go to www.gov.uk and search for ‘get help from HMRC’.
Text Relay service prefix number – 18001
OFFICIAL
Freedom of Information Team
S1715
6 Floor
Central Mail Unit
Newcastle Upon Tyne
NE98 1ZZ
Mr Mark Watkinson
By email: request-833863-
a80a95b5@whatdotheyknow.com
Email
foi.request@hmrc.gov.uk
Web
www.gov.uk
Date: 28 March 2022
Our ref:
FOI2022/05794
Dear Mr Watkinson
Freedom of Information Act 2000 (FOIA)
Thank you for your request, which was received on 17 February, for the following
information:
“Please make available any internal HMRC emails, correspondence and memos referring to
the suggested use of 'Serial Avoiders Unit' as the sender of HMRC correspondence to
people subject to APNs and/or the Loan Charge.
Please make available any internal HMRC emails, correspondence and memos to or from
the Behavioural Insights Team referring to the suggested use of 'Serial Avoiders Unit' as the
sender of HMRC correspondence to people subject to APNs and/or the Loan Charge.”
Section 1 of the FOIA places two duties on public authorities:
Under section 1(1)(a), to confirm or deny if the requested information is held.
Under section 1(1)(b), to disclose information that has been confirmed as being held.
These obligations are however limited in appropriate circumstances to the cost restrictions
set out beneath.
Section 12(1) of the FOIA states a department is not obliged to comply with its duty under
section 1(1)(b) above if doing so would exceed the cost limit. This limit, for central
government, equates to one person spending 3½ working days locating and extracting all of
the information requested.
Section 12(2) of the FOIA similarly states that a department is not obliged to comply with
paragraph (a) of section 1(1) above where the estimated cost of complying with that
paragraph alone would exceed the appropriate limit.
We estimate that compliance with your request would exceed the FOIA cost limit as you are
seeking information which may be held by an unknown number of officials across HMRC.
We can therefore neither confirm nor deny that we hold the information requested. This
should not be taken as indication that the information you seek is or is not held by us.
--- PDF page 2 ---
2
OFFICIAL
You may want to narrow the scope of your request by being more specific about the
information you hope to obtain.
If you are not satisfied with our reply, you may request a review within 40 working days of
receiving this letter by emailing foi.review@hmrc.gov.uk or by writing to our address at the
top.
If you are not content with the outcome of an internal review you can complain to the
Information Commissioner’s Office.
Yours sincerely,
HM Revenue and Customs